To our valued patients:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming more typical habits and routines. We plan to open the office on May 18. Our front desk team will be contacting patients to reschedule appointments.
While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We have now added to our infection control procedures to keep patients and team safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA), as well as other reputable sources. We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and our team. For example:
- Our team members will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- We have hand sanitizer for you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. Please also bring with you the mask you wear when you go out of the house to do errands like go to the grocery store, and wear your mask into the office until you reach your treatment room here.
- You may see that our reception room will no longer offer magazines, children ’s toys and so forth, since those items are difficult to clean and disinfect.
- We also will not be able to offer our music headphones nor our blankets in our treatment rooms – more things that are difficult to clean – so please bring your own for your comfort.
- Appointments will be managed to allow for social distancing between patients. That might mean that you ’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
- We will not be cleaning your nightguards or appliances here in the office now. We do offer a small sonic cleaner for purchase here at the office if you would like, for home use.
- If you plan to stop by our office without an appointment, please call us first to let us know – we have protocols for safety when you come into our office, and would like to know to expect you.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office, (206) 232-2505.
Thank you for being our patient. We value your trust and loyalty, and we look forward to welcoming back our patients, neighbors and friends.
Carrie K York, DDS, and team